Metros are the ones to watch during August 3 elections

The eight metros are among the most highly-contested districts in the Local Government Elections, set to take place on 3 August 2016. The most recent citizen satisfaction study released by the South African Customer Satisfaction Index (SACSI) suggests that municipalities are falling dismally short of citizens’.

By Tshimologo Maputla

A sample of 2 679 randomly-selected residents was used to produce the independent study, which measured satisfaction among residents of municipal services across South Africa’s eight metropolitan municipalities.

The average rating of the municipalities by residents stood at an overall score of 59.5 out of 100.

In order from the highest to the lowest, the metros were ranked as follows:

  • Cape Town successfully maintained its previous leadership position, scoring significantly higher than the average at 70.3 out of 100.
  • eThekwini, Tshwane and Ekurhuleni scored on par with the average at 61.4, 59.5 and 58.1 respectively.
  • Johannesburg scored 54.7, while Nelson Mandela Bay scored 54.0, Mangaung scored 52.9  and Buffalo City scored 47.6 – all below industry par.

Professor André Schreuder, founder of SACSI, says that municipalities should take heed of the warning signs contained in the scores mentioned above. “Citizens are voicing their frustrations in increasingly violently ways. The data details what their biggest concerns are and where municipalities can make the greatest impact on the daily lives of their residents,” Schreuder said in a statement.

“Perhaps the time has come to include citizen satisfaction as a formal scorecard of effectiveness for each municipality,” Schreuder added.


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